Privacy Policy

1. Introduction

Aumrè Financial Group (ABN 96 530 234 923) ("we", "us", "our", or "the firm") is committed to protecting the privacy and confidentiality of the personal information we collect and hold. We are a registered tax agent practice (Tax Agent Registration No. 26260249) based in Donnybrook, Victoria.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Tax Agent Services Act 2009 (Cth) and the Code of Professional Conduct administered by the Tax Practitioners Board (TPB).

By engaging our services or providing us with your personal information, you consent to the handling of that information as described in this policy.

2. What personal information we collect

The personal information we collect depends on the services you request. It may include:

• Identity and contact details — full name, date of birth, residential and postal address, email address and telephone numbers.
• Government identifiers — Tax File Number (TFN), Australian Business Number (ABN), and where relevant, Australian Company Number (ACN), Medicare number and identity document details.
• Financial information — income, expenses, assets, liabilities, bank account details, superannuation, investment holdings and transaction records.
• Taxation and compliance records — prior tax returns, BAS/IAS, activity statement data, ATO correspondence and lodgement history.
• Entity and business information — company, trust, partnership and SMSF details, financial statements and corporate registers.
• Employment and payroll information — where we provide payroll, WorkSafe or Single Touch Payroll services.

We collect sensitive information (such as health information relevant to certain deductions or superannuation matters) only where necessary and, where required, with your consent.

3. How we collect personal information

We collect personal information in a number of ways, including:

• Directly from you — through engagement forms, onboarding questionnaires, correspondence, meetings, telephone calls and documents you provide.
• From third parties you authorise — such as the Australian Taxation Office, your previous accountant, financial institutions, employers, financial advisers or superannuation funds.
• Through our website and online tools — including enquiry forms, client portals and assessment tools at aumregroup.com.au.
• From publicly available sources — such as ASIC and other government registers.

Where it is reasonable and practicable, we collect personal information directly from you. If we receive information about you that we did not request, we will deal with it in accordance with the APPs.

4. Why we collect and use your information

We collect, hold and use personal information for purposes connected with providing our professional services, including:

• Preparing and lodging income tax returns, BAS/IAS, financial statements and other compliance documents.
• Providing accounting, taxation, SMSF, business advisory and structuring services.
• Registering and maintaining entities with the ATO, ASIC and the TPB.
• Communicating with the ATO and other regulators on your behalf as your registered tax agent.
• Verifying your identity and meeting our client verification and anti-money laundering obligations.
• Administering our engagement, issuing invoices and managing our client relationship.
• Complying with our legal, professional and regulatory obligations.

We will not use or disclose your personal information for a purpose unrelated to the above unless you have consented, or the use or disclosure is otherwise permitted or required by law.

5. Disclosure of personal information

We may disclose your personal information to:

• The Australian Taxation Office, ASIC, the Tax Practitioners Board and other government agencies as required to provide our services or comply with the law.
• Our outsourced service providers, including offshore staff engaged to assist with preparation work. These providers are bound by confidentiality obligations and act under our supervision and direction.
• Software and cloud service providers used to deliver our services, including Xero, Xero Practice Manager, NowInfinity and related practice systems.
• Third parties you have authorised us to deal with, such as financial advisers, lenders, solicitors or auditors.
• Any person or body where disclosure is required or authorised by law.

Use of offshore assistance. Some preparation work is performed by staff located in Pakistan. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles and remains subject to confidentiality controls. By engaging us, you consent to this disclosure. This arrangement is also disclosed in our engagement terms.

We do not sell your personal information, and we do not disclose it for direct marketing by third parties.

6. Data security and storage

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These measures include secure cloud storage, access controls, staff confidentiality obligations, encryption where appropriate and restricted access on a need-to-know basis.

Personal information is stored electronically within our practice management and accounting systems, and any physical records are held securely. We retain records for the periods required under taxation law and our record retention obligations — generally a minimum of five years, and longer where a specific legal or professional requirement applies.

7. Data breaches

We maintain procedures to detect, assess and respond to data breaches. Where a data breach is likely to result in serious harm to any affected individual, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

8. Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to request that we correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details in section 11. We will respond within a reasonable period. There is generally no charge for making a request, although we may recover reasonable costs for providing access in certain circumstances. Where we decline access or correction, we will provide written reasons and information about how to complain.

9. Website, cookies and online tools

When you visit aumregroup.com.au, we may collect limited technical information such as your IP address, browser type and pages visited, including through cookies and analytics tools. This information helps us improve our website and services. You can disable cookies through your browser settings, although some website features may not function correctly as a result. Our website may contain links to third-party sites, which are governed by their own privacy policies.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us using the contact details below. We will acknowledge your complaint promptly and aim to resolve it fairly and within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): Phone 1300 363 992 | Website oaic.gov.au.

11. How to contact us

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will be made available on our website, and the effective date will be updated accordingly. We encourage you to review it periodically.

Disclaimer

Prepared by Aumrè Financial Group (ABN 96 530 234 923). Liability limited by a scheme approved under Professional Standards Legislation. Based solely on client-provided information. No audit performed; no assurance expressed. No responsibility accepted for errors from incomplete information. Not to be relied upon for tax, legal, lending or investment decisions without independent advice.